First, remove the power adaptor, the telephone line, then the battery. Wait for around 1 minute, then insert the batteries and connect the two wires.
The guarantee only covers the phone within the country you bought it in.
All our products are compatible with ADSL. This compatibility is indicated on our packaging, « Compatible ADSL Box ».
If your phone is directly connected to the telephone wall socket, check that the ADSL’s filter is correctly installed.
It could come from a network failure. Verify that your box ADSL is operating properly..
If you are not in a “group”, continue to use the normal telephone service (analogue) offered by your operator. Apply the plug A and use essentially an ADSL filter.
If you are in a group, you may use the IP voice service of your ADSL provider. To do so, plug in mode B. Then you need to connect your phone to your gateway by using a RJ11/RJ11 wire or an RJ11 adaptation wire. If you prefer to use the analogue service of your operator, plug in mode A.

Remove and replace the batteries then check if the power adaptor is well plugged in. If the problem persists, we advise you to change battery (batteries usually have a life-spam of about 12 to 18 months when used normally).
No, your telephone with keep all the existing data, except the date and time shown on the screen.
Check that your batteries are well inserted and that they are properly charged (refer to the user manual).
The Caller ID (CLI) feature doesn’t appear on my display. What can I do ? Contact your operator for help (the caller Id feature is activated only if you’ve subscribed to this service).
Press the key “MENU”, select “Phonebook” then “add contact”. Press “OK” to confirm. Type in the name and the telephone number and then press “OK” to confirm (refer to the user manual).
No, each handset can be customized.
The answering machine is programmed to activate after three ring tones. Press the key “Menu”, select “answerer ” then “Ring to answer”. Choose the number of rings you prefer. Note: it is important that the voice mail feature set by your operator be disabled first or the number of ring tones programmed must be superior to the rings installed on your phone.
During the message recording, it is recommended to speak out loud. Do not leave a long gap before starting your recording.
Dial your phone number. During or after the message, press “*”. Dial your 3 or 4 digit secret code depending on your model (123 or 000 or 0000 by default) and follow the instructions given by the audio guide. For models not equipped with the audio guide feature, refer to the user manual.
Press the key “Menu”, select “volume”. The screen will indicate the actual volume. Press on either + or – if you want to control the volume.
Press the key “Menu”, select “Setting” then “language”. Press on “OK” then select the language you want with the keys + or -. Finally, press on “OK” to confirm and save the selected language. For more information, refer to the user manual.
Step 1 : From the base unit, activate the mode “association” by pressing for a while (roughly 2 seconds) on the “paging”key.
Step 2 :From your extra handset, go to the menu« association ”. Select the base unit and enter your PIN code. A led or a Bip (depending on your model) will confirm the association.
Your extra hand-set should be GAP compliant. Otherwise, you take the risk to lose some of the already existing features.
Cordless DECT telephones allow you to call up to 300 meters outdoor and up to 50 meters indoor. Nevertheless, the range depends mainly on your surrounding. Note that the thickness of the walls and the presence of other electrical devices can affect the signals too.
You may have received calls during you absence. Check your received call log and see whether there are audio messages on your voice mail set by your operator.
Verify with your installer which flash time has been programmed in the PBX. Then, refer to the user manual to set up the flash time.
All our new products comply with the European EUP (2005/32/CE) which aims to reduce the energy consumption of each product ,to preserve resources that produce energy and to reduce the global impact on our environment.